Brittany Barham is one of five contract dispatchers working under a six month contract to help Brown County deal with staffing shortages and forced overtime in its 911 center. PC: Fox 11 Online
GREEN BAY, WI (WTAQ-WLUK) — A commission has made five recommendations to address working conditions at the Brown County 911 dispatch center.
The 911 Study Commission is recommending the county executive’s office direct Public Administration Associates, and outside agency, to:
- Provide guidance and training to leadership and staff members to bring about positive cultural change in the department
- Train leadership and staff members to improve communication skills and promote working together as a unified team
- Establish regularly scheduled in-service sessions between staff members and management.
- Create an environment and process where employees feel comfortable providing feedback to allow for meaningful employee feedback
- Establish and enforce a zero-tolerance policy regarding employees engaging in shame-training and/or bullying behavior.
County executive Troy Streckenbach created the study commission and brought on Public Administration Associates in April.
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