A service outage has left Cellcom customers unable to make calls or send text messages. May 15, 2025. PC: Fox 11 Online
(WTAQ-WLUK) — A major restoration milestone was reached Monday in Cellcom’s days-long outage impacting customers’ ability to make phone calls and send text messages.
In a short update posted at 4:15 p.m., the company says SMS texting and Cellcom-to-Cellcom voice calls have been restored.
“Folks, the work continues. We are making gains every day and we are on the five yard line,” Cellcom said.
Although progress continues to be made, no details were provided as to when service will be fully restored and back to normal for users. The outage began around 9 p.m. Wednesday.
We’re making progress—and we’re not letting up.
SMS texting has been restored, and as of this morning, all Cellcom customers can make and receive voice calls with one another. That’s a meaningful step forward—but it’s only part of the solution.
We know many of you are still waiting for full service restoration; Our teams remain 100% focused on getting everyone back online. Future plans will be addressed once that milestone is reached.
Officials say if you’re still not seeing your service restored, you may need to re-register it with the network. To do that, turn Airplane Mode on, wait about 10 seconds and turn Airplane Mode off. Restarting your phone may also help.
If those steps don’t work and you continue to experience issues, contact Cellcom.
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