GREEN BAY, WI (WTAQ) – The Better Business Bureau says it is important to think before you move residences, especially if you plan to use a moving company.
According to the BBB, May tends to be the busiest month out of the year for switching residences.
“People start their leases in June and so this is National Moving month.”
Susan Bach of the Better Business Bureau says when selecting a mover, there are tactics that are used to scam victims.
She says they can hold belongings until you pay more, raise the cost that was given in the estimate, deliver items late or worse.
“They just take off with your things, load them up in their truck and you never see them again.”
It is recommended to research moving companies, never sign a partial contract, and make sure to leave a record of payment. “Pay with a credit card or some kind of traceable form of payment instead of cash.”
Bach says those who are moving can consider paying extra for insurance for certain items. The BBB received over 8,000 complaints about movers nationwide last year.
Complaints with BBB against moving companies nationwide have been on the rise since 2016. 6,024 complaints were filed with BBB regarding moving companies in 2016. That number increased to 7,354 in 2017 and increased again to 8,024 in 2018.
BBB warns consumers of the following common tactics to be aware of:
- Hold your belongings. Untrustworthy movers may provide you with an estimate, and then add extra fees once they have your belongings. In order to get your items back, you’ll eventually have to pay whatever additional fees they charge you.
- Raise the estimate. They might sell you on a low price, then raise it at the last minute. By the end of your move, the cost is double or triple the price you originally agreed upon.
- Deliver items late. Sometimes, disreputable movers deliver items late because your belongings are packed behind someone else’s and theirs must be delivered first, breaking promises of on-time deliveries.
- Take off. Some untrustworthy movers are scammers who take your payment, load up your belongings, and flee. This allows them to get away with your money and possessions.
BBB also wants to offer these tips for how to avoid moving scams during National Moving Month:
- Don’t fall for a fake company. Double check that the mover is legitimate by making sure they have an actual physical address. Also, be sure that the representative you speak with works for that mover.
- Don’t give a large upfront deposit. Be wary of movers that request a large cash deposit upfront, they are most likely to take your money and run.
- Pay credit. When you pay cash, there is no evidence of a transaction. If something goes wrong or items go missing, you can’t prove you paid for the service.
- Look for a branded truck. Real moving businesses will more than likely have real moving trucks that show their branding and logos.
- Never sign a partial contract. Do not sign a contract until all the details and prices are included in the contract. Always read through the completed contract to make sure all desired goods and services are included.
- Consider full value protection. Although it costs a bit more, it offers peace of mind, and may save you a hassle after you move. Investing in full (replacement) value protection means any lost or damaged articles will be repaired or replaced, or a cash settlement will be made to repair the item or to replace it at its current market value, regardless of age. It’s important to note that the required minimum coverage of 60 cents per pound would not cover the replacement cost, for example, of a flat panel TV if damaged in transit.
- Research the movers. Always check out business profiles on bbb.org to see a company’s rating and reviews. You can also visit the Federal Motor Carrier Safety Administration at protectyourmove.gov to verify that your interstate mover is licensed by the federal government.
