Spectrum announced that it plans to close its Appleton call center, March 19, 2026. PC: Fox 11 Online
APPLETON, WI (WTAQ-WLUK) – Spectrum is closing its Appleton call center, putting 313 people out of work, the company confirmed Thursday.
“Effective May 21, 2026, we are transitioning the work done at our Appleton, WI technical repair call center to our other U.S.-based call centers, where we can deliver information, training and technology to our representatives more efficiently,” said spokesman Mike Hogan.
“Employees have the option to relocate and transition in their current role to one of our select technical repair locations or apply to another role with the company for which they are qualified, including our Fond du Lac call center. Any employee who does not have a new position by May 21 will be eligible for comprehensive severance benefits,” he said.
The company noted it continues to expand its fiber network in the state, and has a ‘growing field operations team’ for servicing customers.
According to the notice filed with the Dept. of Workforce Development, the largest group of employees impacted is 119 people listed as “Rep 3, Cust Svc Tech Support.”
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