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Marshfield Clinic gets high score in medical consumer-satisfaction survey


UNDATED (WSAU)  The Marshfield Clinic and Theda-Care of Neenah had the highest total scores among 19 Wisconsin medical groups tested by Consumer Reports. The world-famous product rating service said all 19 groups had higher scores than the national average in three categories – cancer screenings, treatments for heart patients, and care for those 60-and-older. The groups provide care for about half of all Wisconsinites. The results are broken down in a special edition of Consumer Reports, to be released in January.

The magazine received performance information from the state’s Collaborative for Health-care Quality – and the Consumer Reports’ findings will also be on the collaborative’s Web site. Also getting high marks were Aurora Health Care of Milwaukee, Bellin Health of Green Bay, the Dean Clinic of Madison, and the Gundersen Health System in La Crosse. The lowest scores went to Wheaton-Franciscan of the Milwaukee area, Froedtert in Menomonee Falls, Columbia-Saint Mary’s Community Physicians of Milwaukee, and Mercy Health of Janesville.

Three of the four systems said Consumer Reports only looked at only a small sampling of quality measures.

Collaborative president Chris Queram said even the ones with the lowest scores outperformed their national counterparts. Wisconsin is the third state in which Consumer Reports tested health systems. Minnesota and Massachusetts are the others.