(Reuters) - Bank of America Corp
The second-largest U.S. bank by assets has been streamlining its mortgage processes to keep up with high volume, Moynihan said at an investor conference in New York.
"We are not doing the job we need to do on mortgage yet," Moynihan said. "We know that."
In the fourth quarter of 2011, the bank made $21.6 billion in first mortgages after exiting the business of buying loans from other banks and mortgage companies.
(Reporting By Rick Rothacker in Charlotte, N.C., editing by Nick Zieminski)